Whether you want to ask a short question via email, discuss more extensive technical information over the telephone or come and have a cup of coffee: our (digital) door is always open for you. All contact options can be found on our contact page.

First of all, it is of course very annoying that you have to ask yourself this question at all. To brush away the unpleasant taste and to learn from our mistakes, we kindly ask you to clearly state your complaint in our feedback form. After receipt, we will get to work as soon as possible to resolve your complaint and give you a smile again.

We are open on working days from 08:30 and 17:00. Between 12:15 and 1:00 pm, however, we will restore our energy level with a delicious lunch.

Our Dutch location is located at Glasblazerstraat 1-3 in Ridderkerk. Our German branch can be found at Industriering Ost 66 in Kempen.

Yes, we can almost certainly collect all the data we need to process your order based on your purchase order. Are we still missing something? Then we will give you a call so that we also have the missing data.

Of course you also have the option to fill in the necessary information yourself at your leisure. Use the customer form for this. Fill out this form and we’ll take care of the rest.

Whichever option you choose, our goal is to act quickly so that you receive your order as quickly as possible.

Of course, in addition to sending brochures by e-mail, we can also send brochures to you by post. Leave your details including wishes via email and we will send the brochure(s) to you as soon as possible.

To get straight to the point: you can assume that you can also contact us for the missing product. The condition is that it is an electrical product that is somewhat in line with our range and that it comes from one of our manufacturers. We would find it very unfortunate that the product in question is not on our website, but of course we don’t leave it at that! Let us know through one of the channels and we will get to work for you to answer as quickly as possible.

Because we are active in various markets, we supply the most diverse products. Naturally, we continuously assess our entire range to ensure that our range meets the wishes of the various markets and we add innovations or new product groups to meet demand. For an up-to-date overview of the products we supply, please refer to our products page.

Yes, you can read it here.

To immediately remove the biggest stumbling block; no one, except the Controlin employees, can access your personal data that is processed in our database. More about this in our privacy statement.

We store your (personal) data in our own secure database. More about this in our privacy statement.

We collect and use your data so that we can provide you with the best possible service and to share relevant information with you through various channels. More about this in our privacy statement.

To get straight to the point, we do not collect any unique identifiers or sensitive personal information. What we do collect, in addition to your company’s name and contact information, is your first and last name, job description, direct business phone number, mobile business phone number, and your business email address. In some strictly necessary cases, we also supplement this information with your private mobile telephone number, date of birth and home address. On each personal card of our contact persons, we store which forms of e-marketing you have indicated that you wish to receive and whether you are a website member of Controlin. In addition to this personal data, we also store communication and documentation such as email traffic, feedback, questions, requests and quotes in our database.

This can be done via the special newsletters page in the customer portal.

Are you not yet receiving a newsletter from us at all, but would you like to? Register here and immediately specify your preferences.

Yes, we post something on LinkedIn at least once a week. On a slightly less regular basis, but certainly no less interesting, we also post a video on YouTube. Feel free to follow us on one of these social media channels to keep up with the latest news in the field of, for example, energy management, surge protection or automation.

In order to order something from us, we need some information from you. The information you need to become a customer can be found on our customer form. Fill out this form and we’ll take care of the rest.

Yes, Controlin is an ISO 9001:2015 certified company. We consider structure and streamlined business processes essential to support our customers in the right way.

Because we are active in various markets, we also supply to the most diverse types of customers. From panel builders to installers and from EPC’ers to consultants is perhaps the best description of our customer base. Especially for you as a website visitor, we have clearly listed which markets and types of customers we serve.

We are active in a diverse number of industries, mainly utility and shipping. An overview of all markets in which we are active can be found on our markets page.

We are a product and service provider in the field of electrical engineering. Our company started in 2002 and we have been based in Ridderkerk ever since. More information about Controlin can be found on the about us page.

Canceling an order is certainly possible. Unfortunately, there is a ‘but’ attached to it. If it concerns an order that consists of stock products and has not yet been shipped to us, then this is not a problem and we will solve this for you free of charge. If you have ordered a product that has been specially manufactured for you, we will work together to see how we can solve this and in the meantime we will look for a (quick) alternative. Has your order already shipped with us? Then our RMA conditions apply for ‘ordered incorrectly’. Look for the most current conditions on our returns page.

Yes, the specified delivery address can be changed until the moment your order has left us. Contact us and we will take care of the rest.

Changing an order is certainly possible. Unfortunately, there is a ‘but’ attached to it. If it concerns an order that consists of stock products and has not yet been shipped to us, then this is not a problem and we will solve this for you free of charge. If you have ordered a product that has been specially manufactured for you, we will work together to see how we can solve this and in the meantime we will look for a (quick) alternative. Has your order already shipped with us? Then our RMA conditions apply for ‘ordered incorrectly’. Look for the most current conditions on our returns page.

How annoying, please contact us stating the order number and we will provide a solution as soon as possible in the form of replacing the defective part in question or a new product.

We would like to hear the reason for the return first and then discuss it with you. Does the fault appear to lie with us? Then a return is certainly possible. Does the fault appear to lie with you? Then the return conditions will be discussed, but even then we will come to the best solution together.

In principle, you have a 1-year warranty on our products. You can read about exceptions to this in our return conditions. Has the year warranty on your product expired? We would be happy to discuss this with you in order to come to a joint solution.

You will receive the invoice for your order the day after delivery by e-mail to the e-mail address you provided.

That’s annoying! We would like to ask you to contact our finance department. This can be done via facturatie@controlin.com.

We usually send you an order confirmation within 24 hours (on working days). To put it to you We use a payment term of 30 days for all our customers. For foreign customers we use the principle of payment in advance.

We usually send you an order confirmation within 24 hours (on working days). To make it even easier and clearer for you, we therefore also mention the delivery time.

No, this is not possible.

Yes, of course! This is possible via Track & Trace. Do you want to track your shipment? Request the Track & Trace code from our sales department.

The delivery time depends on various factors. As a result, some positions on your order confirmation may differ in the date of delivery.

It is possible that we do not have the product in stock and that we have to order it from the factory. Moreover, it may also be the case that a product is in stock with us, but that this product must be made customer-specific and that extra production time is therefore required. For the above reasons, we use the following delivery times: we deliver stock items within 3 working days and we deliver non-stock items within a maximum of 3 weeks.

Do you order an item from us that is not in stock? Then we will consult with the relevant factory and we will do everything we can to get the product to us as quickly as possible. If it is not possible from the factory, we will also be happy to look for alternatives for you.

The answer to this FAQ is therefore basically ‘yes’, but we also remain dependent of course. We would like to be able to offer a wide range to you as a customer. This is due to the fact that all manufacturers we work with have different delivery times.

DHL or our courier service. Chosen for DHL because of its excellent reputation and because delivery reliability is high.

Yes, you can also pick up an order at our office in The Netherlands on working days. We are located at Glasblazerstraat 1 in Ridderkerk and are open on working days between 08:30 and 12:15 and between 13:00 and 17:00.

Usually on working days between 08:30 and 17:00, the day after sending. Request a Track & Trace code from our sales department. A so-called 11 am is also possible with us: in that case you will receive your order the next working day before 11 am.

In principle, we deliver our products and services all over the world.

For the real hard workers we have also created the special shipping option on Saturday. Of course we would like to see the request appear so that we can discuss the possibilities with you.

You can of course always specify a desired delivery date. One thing is certain: we will do everything possible to meet the desired delivery date. For example, in the case of a delivery time of several months, we are happy to hold products for you if you only need them for a project. In addition, when we receive a request with a short delivery time, we will do everything we can to meet the desired delivery date, based on our stock and contact with the factory.

To make it as easy and clear for you as possible, you can choose from various delivery methods.

• You will receive a regular shipment the next working day. And then you get the well-known time slots ‘between 09:00 and 12:30’ or ‘between 13:00 and 17:00’.
  
• Would you prefer a little more certainty about the time of delivery? Then order our so-called 11-o’clock and you will receive your order before 11 a.m. the next working day.
  
• Is your order urgent? You also have the option, if the products are in stock, to have them delivered by us the same day.
  
• Are you a hard worker who also continues to work during the weekend? Then delivery on Saturday is also possible.
  
• Finally, would you prefer to be in control yourself? Pick up is of course also no problem!

We can usually ship stock products on the same day. We generally deliver non-stock products in a maximum of 3 weeks. If a product needs to be made customer specific, this is usually possible within 2 to 3 days (provided it is in stock).

Yes, you even have the choice of several shipping options. However, the delivery time depends on whether or not the product to be delivered is in stock.

In stock
Is the product in stock? Then if you order before 4 p.m. on working days, we can send it to you on the same working day so that you receive it the next working day. We also offer our customers the paid option on working days to deliver a product the same working day.

Out of Stock
In principle, a product that is not in stock has a maximum delivery time of 3 weeks. In principle, because this can also be arranged much faster for non-stock products. Of course this must be possible with the factory, but we will always discuss this with the relevant factory. However, if it is not possible from the factory, we will also be happy to look for alternatives for you.

The answer to this FAQ is therefore in principle and as said ‘yes’, but we also remain dependent of course.

Of course you can also place a call-off order with us. If you place an order, for example, let us know on January 1 that you want to purchase 100 pieces of SKD-Bytes, but want to receive 25 pieces every quarter.

In principle, we always have products that are purchased on a regular basis in stock. We have a large number of ‘standard’ products in stock, but we also take repeat orders from our customers into account. For example, we have sometimes put non-stock products in stock especially for our customer to help them.

So do you have a question about or request to stock certain products? Let us know, because we would be happy to discuss the possibilities with you. We kindly ask you to send an e-mail or give us a call to ask the question. Free tip from us: don’t forget to mention the order number when you contact us.

There are several ways to place an order with Controlin. For example, you can simply state your wishes verbally during a conversation with your account manager or by making a telephone call. What you can also do is send an email in which you put all your wishes. In case of these options, we would like to refer you to our contact page. In addition, you have the option to add products to the quote list via our website and to comment that this is also an order (see image below).

Yes, we can almost certainly collect all the data we need to process your order based on your purchase order. Are we still missing something? Then we will give you a call so that we also have the missing data.

Of course you also have the option to fill in the necessary information yourself at your leisure. Use the customer form for this. Fill out this form and we’ll take care of the rest.

Whichever option you choose, our goal is to act quickly so that you receive your order as quickly as possible.

To get straight to the point: you can assume that you can also contact us for the missing product. The condition is that it is an electrical product that is somewhat in line with our range and that it comes from one of our manufacturers. We would find it very unfortunate that the product in question is not on our website, but of course we don’t leave it at that! Let us know through one of the channels and we will get to work for you to answer as quickly as possible.