Returns

Repair and Product Adjustment
We have the following conditions for repair and examination of returned products:

Is the product not covered by the warranty or not purchased from us? In this case, we will charge a standard research and possible adjustment fee of €95 per article. Depending on the manufacture, additional costs may be added for materials and hours used. For final costs please feel free to contact us.

Ordered the wrong product?
In the following cases, we unfortunately cannot take back items:

• The product is not a stock item of Controlin
• The item has been used or damaged
• The original packaging is missing
• If it is a customer specific product produced especially for you

Please note! If the value of the products being returned exceeds €2500 net, please contact your account manager.

The following charges will be made for the return of products that were ordered incorrectly or turned out to be unnecessary at a later stage:

• Administration fee: €29.70 net, excluding VAT
• Return Costs: 25% of the net retail value of the returned items

Did we deliver the wrong product?
Of course it can happen that you receive the wrong product. In that case, please return the wrong product to us, indicating the unique RMA number. We will then credit this product. If it is in stock, we will immediately send you a new product and invoice you for the cost of this new product.